Shipping
& Returns

PRODUCTS

We ship the products from our online store anywhere in Canada for a flat rate shipping fee of $11.95 or free shipping for orders over $99 (before tax). All orders are shipped expedited with Canada Post. Custom orders may be subject to different shipping rates. Please inquire about international orders.

Each order is carefully packaged by hand to ensure you receive it in excellent condition and in a timely manner. Please send an email to orders@okanaganlavender.com if you are not completely satisfied and we will make it right. If your order arrives damaged, you must take photos and save the packaging to ensure a claim can be made.


WORKSHOPS

Our class sizes are small, which means that when you register for a workshop, you may be denying another guest the opportunity to attend.

If you can no longer make it to a class, your registration may be credited to a future workshop or transferred to a friend. Notification by email to info@okanaganlavender.com must be sent at least 48 hours before the class start time for a refund to be given (less a $10 administrative fee). No shows and cancellations less than 48 hours before the class start time are nonrefundable.